Protocols for Amazon WorkSpaces

Amazon WorkSpaces employs two protocols: PCoIP and WorkSpaces Streaming Protocol (WSP). The selection of the protocol is influenced by various factors such as the devices from which users will access their WorkSpaces, the operating system of your WorkSpaces, the network conditions that users will encounter, and the need for bidirectional video support.

PCoIP should be utilized under the following circumstances:

  • When using iPad or Android Linux clients.
  • When employing Teradici zero client devices.
  • When GPU-based bundles (like Graphics.g4dn, GraphicsPro.g4dn, Graphics, or GraphicsPro) are required.
  • When a Linux bundle is needed for non-smart card use cases.
  • When using WorkSpaces in the China (Ningxia) Region.

WSP is recommended in these situations:

  • When there is a requirement for greater tolerance for loss/latency to accommodate your end user network conditions, such as when users access their WorkSpaces across global distances or through unreliable networks.
  • When users need to authenticate with smart cards or use smart cards within a session.
  • When in-session webcam support capabilities are necessary.
  • When using Web Access with the Windows Server 2019-powered WorkSpaces bundle.
  • When using Ubuntu WorkSpaces.
  • When using Windows 11 BYOL WorkSpaces.

It’s important to note that a directory can contain a combination of PCoIP and WSP WorkSpaces. A user can have both a PCoIP and a WSP WorkSpace, provided the two WorkSpaces are in separate directories. The same user cannot have a PCoIP and a WSP WorkSpace in the same directory. Further information about creating multiple WorkSpaces for a user can be found in the “Create multiple WorkSpaces for a user” section.

WorkSpaces migration feature can be used to switch a WorkSpace between the two protocols, but this requires a rebuild of the WorkSpace. For more details, refer to the “Migrate a WorkSpace” section.

If your WorkSpace was created with PCoIP bundles, you can change the streaming protocol to switch between the two protocols without needing a rebuild, while keeping the root volume intact. More information can be found in the “Modify protocols” section.

For optimal video conferencing experience, the use of Power or PowerPro bundles is recommended.

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